Automated Relationship Marketing
We design the entire relationship with your customer, from first hello to repeat purchase: email, SMS, notifications, automations and advanced segmentation with a commercial focus.
The starting point
You acquire, but you don't retain. That first purchase never turns into long-term value.
Our approach
We map how your brand relates to each customer today, identify the gaps and design automated messages for every moment. We implement in HubSpot, Klaviyo or Customer.io depending on your stack, and train your team so they can carry on without us.
What you get
Deliverables
Every engagement lands as pieces you can stand behind.
Hover over each card to see what's included.
Analysis of how your brand relates to each customer today
+Learn moreA map of the real customer journey and the gaps where value leaks away.
CRM rollout (HubSpot, Klaviyo, Customer.io)
+Learn moreImplementation and setup of the CRM that best fits your stack.
Automated message sequences
+Learn moreEmail, SMS and notifications for every moment: welcome, activation, recovery and win-back.
Segmentation by value and behaviour
+Learn moreAudiences by value and behaviour, so you speak to each customer at exactly the right moment.
Frequently asked questions
Do I need a CRM already in place?
It helps, but it isn't required. We review your tools and propose the shortest path.
Do you work with Salesforce?
Yes — Salesforce, HubSpot, Klaviyo, Customer.io, Braze and Marketing Cloud.
How do you measure the impact of relationship marketing?
Repeat customers, customer value versus acquisition cost, churn, satisfaction and revenue per customer group. A monthly dashboard with every metric live.
Why does a dog represent relationship marketing?
It's the universal symbol of loyalty and close bonds. Relationship marketing is about retention and long-term trust: companionship, active listening and unconditional loyalty.
Would you rather depend on the algorithm's moods or master the rules of the game?
Less begging for attention, more building a club that wants to play on your board.